The promoter is: Jackson Jackpot trading as JACKSON JACKPOT LIMITED Company Number 14743069 and whose registered office is at Suite 3b Kings House, 1 King Street, Leeds, England, LS1 2HH. Our PO Box is 776-778 Barking Road London, 3E13 9PJ.
Our customer service hours 9am to 5pm, Monday to Friday.
If you wish to contact us for any reason, please email [email protected] or write to our PO Box.
To enter the competition:
a) go to the Website and view the Competitions,
b) complete and submit any online entry form
c) purchase the required number of entries
3.6 All entries must be submitted in the English language. Entries in languages other than English will automatically be disqualified and no refund will be given.
3.7 Unless you are using the free entry method, the Promoter will send confirmation that your entry has been received.
3.8 The Promoter will not accept responsibility for competition entries that are not successfully completed, are lost or are delayed regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, payment failures for any reason, satellite, acts of god, network, server, computer hardware or software failure of any kind.
3.9 By purchasing entries and submitting a competition entry, you enter into a contract with the Promoter and agree to be bound by these terms and conditions. Once your purchase is completed, and you receive confirmation of your order, the transaction is considered final. The product is deemed delivered when you receive this confirmation and can participate in the service as intended. For instant win games without a live draw, the receipt of confirmation constitutes the final and complete fulfilment of our service obligations. For competitions with a live draw, our obligations are fully discharged once the competition concludes and the winner selection process is completed.
3.10 You may enter the competition for free via postal service by complying the following conditions:
Via Postal Service
a) send your entry by first or second class post to the Promoters at our postal address; Jackson Jackpot Limited, 776 – 778 Barking Road, London, E13 9PJ
b) hand delivered entries will not be accepted and will not be entered into the random draw;
c) include with your entry the following information:
i) your full name;
ii) your residential address;
iii) a contact telephone number and email address; and
iv) your answer to the Competition Question (if there is one).
d) incomplete or illegible entries will be disqualified;
e) you may make multiple free entries for any competition (up to any limit placed on entries by the Promoter) but each free entry must be submitted and posted to the Promoter separately. Bulk entries in one envelope will not be accepted as multiple entries and if a bulk entry is received, it will be counted as one single entry unless the value of the competition is less than the cost of a stamp, for example you can enter a 1p competition 75 times in one envelope to equal the cost of the stamp.
f) by entering the competition, you are confirming that you are eligible to enter, you have an active account and accept these terms and conditions;
g) your entry must be received by the Promoter prior to the Closing Date. Entries received after the Closing Date will not be entered into the random draw. Proof of posting does not guarantee that you will be entered into the random draw;
h) the Promoter will not acknowledge receipt of your free entry nor confirm if your answer to the Competition Question is correct;
i) if the number of entries received reaches any cap or limit before your free entry is received, you will not be entered into the random draw.
4. Choosing a winner
4.1 All Entrants will be placed into a main draw and the winner will be chosen by random draw. The random draw will take place as soon as reasonably possible and, in any event, within 7 days of the Closing Date (“Draw Date“)
4.2 All Entrants will have their names and entry numbers include on a spreadsheet which may be published on the Website and may be visible during the live draw. If you do not wish to have your name included on this spreadsheet you must contact the Promoter via email soon as reasonably possible after you have completed your entry and in any event, at least 48 hours before the live draw takes place.
4.3 For help with entries, please email us at [email protected]
5.Eligibility
5.1 The competition is only open to all residents in the United Kingdom aged 18 years or over, except:
a) employees of the Promoter
b) employees of agents or suppliers of the Promoter, who are professionally connected with the competition or its administration; or
c) members of the immediate families or households of (a) and (b) above.
5.2 By entering the competition, you confirm that you are eligible to do so and eligible to claim any prize you may win.
5.3 The Promoter may require you to provide proof that you are eligible to enter the competition and claim the prize. If you fail to provide the Promoter with any such proof or other information that they may require within a reasonable time, you may be disqualified from the competition, ineligible for a refund and any winnings will be absorbed back into the business.
5.4 The Promoter will not accept competition entries that are:
a) automatically generated by computer;
b) incomplete
5.6 The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition. This includes if you are rude or abusive to the Promoter or anyone associated with them.
Refunds
No refunds of the entry fee will be given in any event, including;
a) if, following your entry into the competition, you subsequently find out that you are not eligible to enter the competition or claim the Prize;
b) if, following your entry into the competition the eligibility criteria for entering the competition or claiming the Prize changes and you are no longer eligible; or
c) if you are disqualified from the competition by the Promoter for any reason including
d) Human or Tech Error
If the Entrant engages in:
a) any form of fraud (actual or apparent);
b) fraudulent misrepresentation;
c) fraudulent concealment;
d) hacking or interference with the proper functioning of the Website; or
e) amending, or unauthorized use of, any of the code that constitutes the website
f) purposely or accidentally withholding information to exceed the maximum entries to the competition (please ensure your email address is not hidden on apple pay) all of their entries will be declared void, no refunds will be given and they may be prevented from participating in any future competitions.
g) Has broken the terms and conditions of the game or has been abusive to staff members
h) if the account has been utilized for purchases by individuals other than the account holder including persons under the age of 18.
Multiple failures to adhere to this rule may result in a permanent ban. This policy is in place to ensure the security and integrity of the account, as well as to prevent unauthorized transactions.
Furthermore, we strongly advise against sharing passwords or any payment details, including Apple Pay passwords, with anyone else. Sharing such sensitive information can compromise the security of the account and may result in unauthorized access or transactions. It is the responsibility of the account holder to maintain the confidentiality of their login credentials and payment information to prevent any potential misuse or unauthorized activity.
Chargeback Policy
If a customer initiates a chargeback for legitimately purchased tickets, their account will be immediately blocked pending investigation. All tickets purchased prior to the chargeback will remain active and valid for all applicable draws.
6. The prize
6.1 The prize for each competition is described on the Website.
6.2 Details of the Prize are, to the best of the Promoter’s knowledge, information and belief, correct as at the Opening Date.
6.3 Prizes are subject to availability. The Promoter reserves the right to substitute any prize with a prize of equal or greater value or a cash alternative of equal value.
6.4 If any details of the Prize change, the Promoter will endeavor to update the Website as soon as reasonably possible.
6.5 The Promoter makes no representations and gives no warranties about the Prize, its value, its condition or any other information provided on the Website. The Promoter makes no representations and gives no warranties that the information provide on the Website is accurate, complete or up to date.
6.6 The Prize may be supplied by a third party supplier (the “Supplier”). Details of the Supplier (if any) will be provided on the Website.
6.7 The Promoter reserves the right to substitute the prize with a cash alternative to the value by the promoter.
6.9 Entrants may request to view a list of cash alternative by emailing [email protected].
6.10 The prize is not negotiable or transferable
6.11 The promoter reserves the right to withhold a prize if the Entrant:
a) Engages in any form of fraud, whether actual or apparent;
b) Makes fraudulent misrepresentations;
c) Conceals information fraudulently;
d) Attempts hacking or interferes with the proper functioning of the website;
e) Modifies or uses any website code without authorization.
f) Deliberately or inadvertently withholds information to surpass the maximum entries to the competition (please ensure your email address is not concealed on apple pay).
g) Deliberately or inadvertently manipulates a glitch or error on the website
6.12 The Promoter reserves the right to withhold a prize in the event of a human error, system error or third party error.
9. Winners
9.1 The decision of the Promoter is final and no correspondence or discussion has to be entered into.
9.2 The Promoter will contact the winner personally as soon as practicable after the Draw Date, using the telephone number or email address provided with the competition entry. If the winner cannot be contacted or is not available, or has not claimed the Prize within 14 of days of the Draw Date, the Promoter reserves the right to offer the Prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.
9.3 The Promoter must either publish or make available information that indicates that a valid award took place and supply this information for 28 days. To comply with this obligation the Promoter may send the surname and county of major prize winners to anyone who writes to the address set out in clause 1 (enclosing a self-addressed envelope) within one month after the Closing Date of the competition.
9.4 If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at [email protected] prior to the Closing Date. In such circumstances, the Promoter must still provide the information to the Advertising Standards Authority on request.
Claiming the prize
10.1 You must claim the Prize personally. The Prize may not be claimed by a third party on your behalf unless previously agreed in written or verbal communication with Jackson Jackpot. Details of how the Prize will be delivered to you (or made available for collection) are published on the Website.
10.2 If your personal details, including contact information, changes at any time you should notify the Promoter as soon as reasonably possible. Notifications should be sent to the Promoter via email to [email protected]. Notifications must include details of the competition you have entered, your old details and your new details. If your details change within 10 days of the Closing Date, the Promoter will use your old details if it needs to try to contact you.
10.3 Any Cash Prize will be transferred directly to the winners nominated bank account. The winner must provide evidence that it is the sole or joint beneficiary of the bank account. Failure to do so within 14 days will result in disqualification from the competition and the winner forfeiting the prize. In such circumstances, the Promoter reserves the right to offer the prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.
10.4 The Promoter does not accept any responsibility and is not liable to pay any compensation if you are unable to or do not take up the prize.
10.5 You must Claim the prize within 31 days. If you attempt to claim after 31 days upon receiving your winners email, the promoter at it’s discretion will attempt to verify your win, however the promotor makes no promises and has no obligation to pay out the prize, if the promotor is unable to verify your win after 31 days, your win is void and no refunds shall be offered.
Limitation of liability
Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize. Your statutory rights are not affected.
Data protection and publicity
By entering the competition, you agree that any personal information provided by you with the competition entry may be held, used and deleted at any time only by the Promoter or its agents and suppliers or as otherwise set out in the Promoter’s Privacy Policy Privacy Policy – Jackson Jackpot a copy of which is available on the Website.
If you are the winner of the competition, you agree that the Promoter may use your name, image and town or county of residence to announce the winner of this competition at anytime. You further agree to participate in any reasonable publicity required by the Promoter.
If you do not wish to participate in any publicity, you must notify the Promoter prior to the Closing Date of the game in which you won regarding promotion. This will not affect your chances of winning the Prize. If you do not agree to participate in any publicity about the competition we may still provide your details to the Advertising Standards Authority. This is a legal requirement that we must comply with to prove that the competition has been properly administered and the Prize awarded.
If you are the winner of the competition, you may be required to provide further personal information and proof of your identity in order to confirm your eligibility to claim the Prize and transfer ownership of the Prize to you. You consent to the use of your information in this way. You are entitled to request further details about how your personal information is being used. You may also withdraw your consent to your personal information being used in such way but by doing so you may prevent the Prize being transferred to you. In such circumstances, you will be deemed to have withdrawn from the competition and forfeit the Prize. You will not be entitled to any refund of your entry fee. The Promoter reserves the right to offer the Prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.
We are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As part of our policy: – Competition Data: Personal data collected for participation in our competitions such as tickets purchased, games entered and personal details provided per game will be retained for a maximum of three months after the competition has ended. After this period, the data will be securely deleted by agents or service providers unless there is a legal or regulatory obligation to retain it at the time. By participating in our competitions, you acknowledge and agree to this data retention policy. For more details, please refer to our Privacy Policy.
General
11.1 The Promoter reserves the right to amend these terms and conditions at any time. The latest version of these terms and conditions will be available on the Website.
11.2 If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the competition and any future competitions withholding any wins that occurred during this breach of contract.
11.3 The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so. There is no minimum number of entries and the Promoter will not hold void, suspend, cancel, or amend the prize competition due to a lack of entries.
11.4 The competitions on the Website are in no way sponsored, endorsed, administered by or associated with Facebook. By entering the competitions, Entrants agree that Facebook has no liability and is not responsible for the administration or promotion of the competitions.
11.5 These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
11.6 You should print a copy of these terms and conditions and keep them for your record
12. Jackson Jackpot Competitions FACEBOOK GROUP
Jackson Jackpot Limited is not liable for the actions of any group members, moderators or employees of Jackson Jackpot Limited within the Jackson Jackpot Competitions Private Facebook group. The moderators will do their utmost best to correct any misinformation in a timely manner to reflect the website, however you should always check the rules of the website at www.jacksonjackpot.com before playing and you should not accept information within the group to be accurate though we will continue to monitor the group to the best of our abilities.
Free Money, Rewards, and Perks
Any free money, rewards, perks, or other forms of compensation offered through our Facebook group platform, including but not limited to top contributor posts, are provided solely for promotional, entertainment, or engagement purposes. These rewards are not, and should not be interpreted as compensation for employment, a contractual obligation, or a promise of future payments. Participation in these offerings does not establish any form of employment relationship, job contract, or ongoing financial commitment. Facebook or any other third-party platform is not involved in or responsible for these rewards, nor does it constitute any form of contract or obligation on behalf of the platform.
Live Draws on Facebook
Live draws for our games will be broadcast on Facebook. If you do not have a Facebook account and are unable to watch the draws, you may request a downloaded version by emailing [email protected]. We will make reasonable efforts to provide you with a copy however, Jackson Jackpot is not responsible for any failure or delay in providing the live broadcast due to technical errors or difficulties.
13. Jackson Jackpot Coins
JJ Coins Terms & Conditions
We are excited to introduce JJ Coins, a new feature that allows you to earn coins through various online games and on Facebook. These coins can be used in the future JJ Store, which is currently under development. Please note, we cannot guarantee a specific launch date for the JJ Store.
Limitations of Liability: By participating in the JJ Coin program, you agree that Jackson Jackpot is not responsible for an delay of JJ coins being exchanged. We will exchange all coins within 14 days.
In the event of the discontinuation of the JJ Coin program for any reason, we will provide a cash exchange at no lesser value, for any and all coins.
Spend Limit Policy
While there is no legal requirement for us to offer a spend limit, we have opted to do so as a gesture of goodwill towards our users. It’s important to understand that although we strive to maintain this feature, we cannot be held responsible for any instances where the spend limit is exceeded due to factors such as human error, system malfunctions, or interference by third parties.
Prizes Paid Out To Date The amount paid out in prizes and to charity is an estimate and could be considerably more or less. We do our utmost best to reflect an accurate amount at all times by using data from our bank records.
Jackson Jackpot Complaints Procedure
At Jackson Jackpot, we value our customers and aim to provide the highest level of service. However, we understand that there may be occasions when our customers feel dissatisfied and wish to make a complaint. We take all complaints seriously and are committed to resolving them promptly and fairly.
How to Make a Complaint:
Customers who wish to make a complaint can do so by following these steps:
Acknowledgement of Complaint:
Upon receiving your complaint, we will send you an acknowledgment email within 24 hours to confirm that we have received it. This email will include a reference number for your complaint, which you should use in any further correspondence regarding the matter.
Investigation and Resolution:
We aim to resolve all complaints as quickly as possible. Our dedicated complaints handling team will investigate your complaint thoroughly and fairly. We may need to contact you for further information or clarification during this process.
Once our investigation is complete, we will provide you with a full response to your complaint via email. This response will outline the findings of our investigation and any actions we propose to resolve the matter.
Escalation:
If you are not satisfied with the resolution offered, you have the right to escalate your complaint further. You can do this by replying to the email you received with our response, clearly stating that you wish to escalate the matter.
Your complaint will then be reviewed by a senior member of our team, who will conduct a further investigation and provide you with a final response.
UK Legal Procedure:
If you remain dissatisfied with our final response, you may have the option to refer your complaint to an alternative dispute resolution (ADR) scheme or seek independent legal advice.
Contact Information:
If you have any questions about our complaints procedure or need assistance in making a complaint, please do not hesitate to contact our customer service team at [email protected].
1. Introduction
These Terms and Conditions govern Jackson Jackpot Free Giveaways “Giveaway” organized by Jackson Jackpot LTD “Organizer. By participating in free Giveaways, each participant “Participant” agrees to be bound by these Terms and Conditions.
2. Eligibility
3. Entry Period
The Giveaways begin and end as stated on the website. All entries must be received within the Entry Period to be eligible.
4. How to Enter
5. Prize
6. Winner Selection
7. Winner Notification
8. Prize Claim
9. Publicity
10. General Conditions
11. Limitation of Liability
